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You are watching: Uplay there was a problem authenticating the ownership of this product
Ubisoft game owners reported experiencing an annoying issue when trying to launch their favorite games.
Although they purchased their games via their Steam accounts, the error message There was a problem authenticating the ownership of this product prompts when they try to launch the respective games.
This issue is usually known to be triggered by Uplay errors.
We managed to come up with a few solutions that you can use to solve this problem.
Steps to fix product ownership authentication in Uplay
1. Restart both clientsClose both Steam and Uplay appsLaunch them again and see if this fixed the issue.
2. Re-log into UplayClick the account username in the top right corner of Uplay > select Log out
3. Change the Uplay passwordLog out of the Uplay clientSign in to your account using your browserLog back in using Uplay and try to see if this fixed the issue.
4. Open the game in Uplay
If the game does not open through Steam, make sure to open it using Uplay. If this fixes the issue, you should then be able to open the game through Steam as well.
5. Contact Ubisoft Support
If you’re using Steam Share and receive the error message, you should contact Ubisoft Support.
Verify your account information and the account you’re sharing the game with.
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We hope you were able to fix the Uplay authentication issue using one of our solutions. If you found this article helpful, leave a comment in the comment section below.